Organizations deploy a service with the goal of realizing a specific business value.
The services must be managed well to achieve the business goals. Users experience the service value not just from service features,
but also how well the service is managed in its lifetime. An extremely useful service that is down most of the time will still fail to provide the intended benefits to the users.
Frequent service interruptions and incomplete changes to service could lead to user dissatisfaction with the service.
IT environments are increasingly becoming dynamic and complex thus making the service management both
important and difficult. And in the world of continuous delivery, ensuring that services
remain stable while changes are constantly being made is of paramount importance.
Although there are numerous ITSM Tools, best practices and processes for service management, they can provide best
value only when they are used to their full capabilities. The tools would provide best value when quality data is provided into the tool.
The tool could provide a way to define a detailed change plan for a specific change. But, it is of no value when the support engineer does not
implement the changes. Similarly,
while an engineer may fix an incident, proper analysis may not be possible when the engineer does not update the ticket with the details of the fix.
How do we then make the team that manages the services achieve excellence? How do you provide sufficient motivation for them to manage the services with superior quality?
We achieve service management excellence by providing the team incentives to manage the services. By making them feel that service management is fun, enjoyable and rewarding.
Flexible & Simple
Our Service Excellence Platform provides a flexible yet simple mechanism through which organizations can define challenges for specific service management activities, offer rewards for achievements and instill a sense of competition among the service management team members.
No customization & Quick results
Organizations can implement our platform in a matter of minutes and it does not require any customization. For example, when a new service is deployed, the manager of an application support team can create a campaign to challenge the support team – and provide incentives – to resolve P1 tickets quickly. Similarly, if a manager would like the team to clear all the backlog tickets, a campaign can be created within minutes. In addition, the manager can monitor the effectiveness of the campaign through the dashboards provided by our platform.
Support teams will resolve the incidents quicker, complete the changes on time, and complete all the tasks with full engagement.
Management teams will be able to design targeted campaigns to solve specific problems, and to measure the effectiveness of these campaigns.