Service Excellence Platform for ServiceNow

We achieve service management excellence by providing the team incentives to manage the services. By making them feel that service management is fun, enjoyable and rewarding.

Organizations deploy a service with the goal of realizing a specific business value. The services must be managed well to achieve the business goals. Users experience the service value not just from service features, but also how well the service is managed in its lifetime. An extremely useful service that is down most of the time will still fail to provide the intended benefits to the users. Frequent service interruptions and incomplete changes to service could lead to user dissatisfaction with the service.

IT environments are increasingly becoming dynamic and complex thus making the service management both important and difficult. And in the world of continuous delivery, ensuring that services remain stable while changes are constantly being made is of paramount importance.

Although there are numerous ITSM Tools, best practices and processes for service management, they can provide best value only when they are used to their full capabilities. The tools would provide best value when quality data is provided into the tool. The tool could provide a way to define a detailed change plan for a specific change. But, it is of no value when the support engineer does not implement the changes. Similarly, while an engineer may fix an incident, proper analysis may not be possible when the engineer does not update the ticket with the details of the fix.

How do we then make the team that manages the services achieve excellence? How do you provide sufficient motivation for them to manage the services with superior quality?

We achieve service management excellence by providing the team incentives to manage the services. By making them feel that service management is fun, enjoyable and rewarding.

Features
Flexible

Flexible & Simple

Our Service Excellence Platform provides a flexible yet simple mechanism through which organizations can define challenges for specific service management activities, offer rewards for achievements and instill a sense of competition among the service management team members.

Quick Time Watch

No customization & Quick results

Organizations can implement our platform in a matter of minutes and it does not require any customization. For example, when a new service is deployed, the manager of an application support team can create a campaign to challenge the support team – and provide incentives – to resolve P1 tickets quickly. Similarly, if a manager would like the team to clear all the backlog tickets, a campaign can be created within minutes. In addition, the manager can monitor the effectiveness of the campaign through the dashboards provided by our platform.

Support

Support teams will resolve the incidents quicker, complete the changes on time, and complete all the tasks with full engagement.

Professional

Management teams will be able to design targeted campaigns to solve specific problems, and to measure the effectiveness of these campaigns.

Get in touch with us

We specialize in Service management. We have in-depth knowledge of industry standard service management processes such as ITIL, and vast experience in implementing.

Contact Us