Our Services

We transform your IT Services through an effective Service Management methodology. We firmly believe that IT Services should be aligned with business objectives. This philosophy is deeply embedded in all our processes. We work with our customers to clearly identify their business objectives. We analyze the data of their IT services such as service availability, capacity, service levels and create metrics and dashboards that highlights their alignment with the business objectives. We will then identify the gaps and suggest service improvements to enhance the current IT services.

We provide services that span the complete spectrum of IT Service Management. From Service Strategy through Service Operations and Service Improvement, we provide services to all areas of IT Service Management. We have experts in the areas of Change and Release Management. Our methodology is based on industry best practices such as ITIL. We also have expertise with industry leading toolsets such as BMC Remedy, and ServiceNow.

Our Services

... IT Service Management

You are an IT Service provider. To remain competitive, and to be a leader in your business, you need to focus more on improving their service and less on responding to customer’s requests, restoring unexpected service interruptions, and addressing customer’s requirements all the time.

Proglite understands that Service Management is very critical to a service provider’s business. But, we also believe that service providers are better off focusing on their core technology and development of their services.

That is why we have made it our business to manage your services.

We specialize in Service management. We have in-depth knowledge of industry standard service management processes such as ITIL, and vast experience in implementing and managing leading ITSM products such as ServiceNow and BMC Remedy.

Whatever is your IT Service – Infrastructure services, Application services, managed hosting, or any other service – we can help streamline and manage your services deployed for your customers.

Here are some ways we can manage your service.

... ServiceNow Implementation

We design, develop, and implement a ready-to-use ServiceNow instance that delivers enterprise enabling value, best practice design, and process improvement. Our team is your partners in the start, walking you through key implementation exercises offering transfer of installation, set up and getting started guides to your organization. Our goal is to apply proven methodology to get your enterprise in production with quick wins that provide immediate value to your organization.

Our ServiceNow consultants have extensive experience and in-depth implementation knowledge of ServiceNow platform. Proglite offers the following ServiceNow consulting and implementation services:

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We specialize in Service management. We have in-depth knowledge of industry standard service management processes such as ITIL, and vast experience in implementing.

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