IT Service Management
You are an IT Service provider. To remain competitive, and to be a leader in your business, you need to focus more on improving their service and less on responding to customer’s requests, restoring unexpected service interruptions, and addressing customer’s requirements all the time.
Proglite understands that Service Management is very critical to a service provider’s business. But, we also believe that service providers are better off focusing on their core technology and development of their services.
That is why we have made it our business to manage your services.
We specialize in Service management. We have in-depth knowledge of industry standard service management processes such as ITIL, and vast experience in implementing and managing leading ITSM products such as ServiceNow and BMC Remedy.
Whatever is your IT Service – Infrastructure services, Application services, managed hosting, or any other service – we can help streamline and manage your services deployed for your customers.
Here are some ways we can manage your service.
Service Streamlining
Service Catalog :
Understand current service features and design service catalogs that align with your customer's objectives
Service Levels:
Understand your customer's expectations and design service levels for optimal service delivery
Service Requests:
Channel service requests into a single medium
Tool Implementation and Configuration
Tool implementation :
Based on the expected service management activities, suggest an ITSM product. We prefer Cloud based products so we can manage it entirely on your behalf
Configuration :
Based on the expected service management activities, configure the appropriate ITIL processes - such as Incident Management and Change Management
Service Operations
Incident Management :
Coordination of incidents through resolution and regular communication to stakeholders
Root Cause Analysis :
Gather incident data from relevant teams and perform Root Cause Analysis
Service Performance and Service Improvement
Metrics configuration :
Configure dashboards and reports to continually measure the service alignment with your customer’s business objectives
Service Improvement :
Frequent analysis of metrics against defined SLAs and suggest service improvements
ServiceNow Implementation
We design, develop, and implement a ready-to-use ServiceNow instance that delivers enterprise enabling value, best practice design, and process improvement.
Our team is your partners in the start, walking you through key implementation exercises offering transfer of installation, set up and getting started guides to your organization.
Our goal is to apply proven methodology to get your enterprise in production with quick wins that provide immediate value to your organization.
Our ServiceNow consultants have extensive experience and in-depth implementation knowledge of ServiceNow platform. Proglite offers the following ServiceNow consulting and implementation services:
Service Streamlining
Service Catalog :
Understand current service features and design service catalogs that align with your customer's objectives
Service Levels:
Understand your customer's expectations and design service levels for optimal service delivery
Service Requests:
Channel service requests into a single medium
Tool Implementation and Configuration
Tool implementation :
Based on the expected service management activities, suggest an ITSM product. We prefer Cloud based products so we can manage it entirely on your behalf
Configuration :
Based on the expected service management activities, configure the appropriate ITIL processes - such as Incident Management and Change Management
Service Operations
Incident Management :
Coordination of incidents through resolution and regular communication to stakeholders
Root Cause Analysis :
Gather incident data from relevant teams and perform Root Cause Analysis
Service Performance and Service Improvement
Metrics configuration :
Configure dashboards and reports to continually measure the service alignment with your customer’s business objectives
Service Improvement :
Frequent analysis of metrics against defined SLAs and suggest service improvements